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Terms & Conditions

Privacy policy

We recommend that you carefully go through our Terms of Use, to better understand the different features of our service. By subscribing to the registration process at Kahaani Box, Members accept all items in the Terms of Use and agree to abide by and be legally bound by the Terms of Use.

1 . Eligibility

Any individual who submits a fully complete application form for membership with a) address of residence / work b) mobile phone number & billing address and c) communicable email address is welcome to sign up with Kahaani Box. However, Kahaani Box reserves the right to accept or reject membership at its sole discretion. Membership is for personal use only. No member may re-lend books borrowed from Kahaani Box at any time. Doing so will entail automatic cancellation of membership.

2 . Plans & Payment terms

By subscribing to a specific membership plan of Kahaani Box, the member is explicitly agreeing to pay, in advance, the reading/ subscription fee attached to the plan plus and any other applicable fee at the frequency specified by the plan. Any non compliance with the payment terms in spite of 2 reminders will attract a penalty of 10% per payment period of the amount due and may lead to cancellation of membership.

3 . Reading period and reading fee

Kahaani Box allows a reasonable reading period to all its members under valid subscription. However, under specific circumstances where other library members have requested for and are waiting for a book/s and the member holding the book have the book issued in their account for more than thirty (30) days, Kahaani Box reserves the right to contact and request members holding book/s to be returned. Members are requested to then return the requested book/s within ten (10) working days of such request. Reading/ subscription fees should be paid as per the plan. In the event a member does not renew his/her subscription Kahaani Box reserves the right to adjust the deposit amount towards the reading/ subscription fees. If there is no balance in the Deposit Amount, then the company will terminate the membership of the member. All correspondence in this regard will be communicated to the registered whatsapp number &/or email address of the member as submitted at the time of registration. Members are requested to update their contact details periodically when changed. Reading fee paid in advance will not be refunded. Members are requested to renew their subscription latest by 5th of eachmonth to avoid any late fees. Home delivery members need to pay renewal before dispatch of books.  Monthly charges will continue to be applicable in case books are not returned and the same will be deducted from the security deposit. 

4 . Lost or Damaged books

At Kahaani Box, we take utmost care to maintain books in good condition. Any anomaly (unprinted pages) or damage if found should be reported either at the reception while getting the book issued or to 99008 38500 within 24 hours of receieving the books in Home Delivery option. Failure to check and/or report the same will be constituted as if the member has received a book in good condition. While returning the book, the reception executive will check for any damage of book(s) and report to the member accordingly. The determination of a book being “damaged” will be at the sole discretion of Kahaani Box. Members can choose to replace a lost or damaged book within 10 days or pay the penalty amount determined by Kahaani Box. The damage policy is detailed below.

5 . Membership closure & refund of deposit

Members who wish to close their subscription can submit the request at the reception for walk-in members and home delivery members contact 99008 38500 for the same. Membership closure will be processed after checking for due fees, lost books and the refund of deposit will be processed within 7 working days from receiving the request.

6 . Unclaimed Refundable Deposit

Upon expiry of membership, Kahaani Box sends reminders over emails/sms/ whatsapp to its members for renewal. Three months after expiry, Kahaani Box reserves the right to classify the account as ‘Dormant’ and initiate steps to recover cost of books and any unpaid reading fee from the refundable deposit, if there is no action on the reminders, which would be communicated to the member through email/sms/ whatsapp. Post this recovery, any excess deposit left in the account will be retained as “Unclaimed” refundable deposit for a period of 3 months and periodic reminders would be sent to the member to claim the same. After 12 months of expiry of membership, Kahaani Box reserves the right to treat the member as “not reachable” and take appropriate action on the unclaimed refundable deposit if there has been no response from the member on the reminder communications.

7 . Definition of a BOOK

Since the reading fee is a flat rate and is not linked to the number of books read in a period, it is important to note that each title catalogued in Kahaani Box gets the same treatments irrespective of size, cost & target reader. Children’s books are treated the same way as other books.

8 . Temporary suspension of membership

Through a feature called “Subscription Pause”, Kahaani Box allows the member to pause the membership (temporary suspension), for a duration of 1 month, 2 months or 3 months before expiration of membership. During this period, a member will not be able to use the library. To utilise this feature, a member is required to required to return all the books either at the store or request for a pickup in home delivery plan. All issued books and magazines should be returned to the Kahaani Box before the start date of Subscription Pause. Members who pay for Yearly and Half-yearly terms will also be eligible to Pause Subscription.

9 . Changes to Terms of Use

Kahaani Box reserves the right, from time to time, with or without notice, to change these Terms of Use in its sole and absolute discretion. The most current version of these Terms of Use can be reviewed by clicking on the “Terms of Use” located at the bottom of the pages of the website. The most current version of the Terms of Use will supercede all previous versions. Your continued use of our service after changes are made means that you agree to be bound by such changes.

10 . Data Security Policy

Information provided by a member, while signing up to Kahaani Box services, such as identification and contact details, will be for the exclusive use of Kahaani Box. Kahaani Box may use this information to send regular communications about service related, third party source or any other relevant information. Kahaani Box uses the information collected from you to provide you with access to our services and services from our affiliates and to monitor your use of such services.

The ‘Terms of Use’ of Kahaani Box is critical in its continuous efforts to offer a unique reading experience to members. Please read the conditions & stipulations set forth in this document, We look forward to your co-operation in adhering to the same. Thank you for your membership. We will strive to provide you best-in-class reading experience at Kahaani Box.

Privacy policy
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